Collect customer feedback from Zoom team chat
What is Zoom team chat?
Zoom Team Chat lets you communicate and collaborate with your team in real-time through messaging, file sharing, and integrated video meetings.
Why should you connect Zoom team chat to Cycle: Key benefits
For product teams:
1. Leverage AI to analyze all Zoom team chat data and discover actionable product insights.
2. Dig into product feedback based on customer data and create customer voice reports in no time.
3. Write PRDs with deep empathy and prioritize with confidence.
For sales & CS teams:
1. Effortlessly report call insights and feedback to the product team.
2. Automatically receive updates on the status of each feedback item, all without leaving Zoom team chat.
This means you can close the feedback loop every time you ship something, making feedback reporting efficient and actionable.
How the Zoom team chat integration works
When a team member uses a specific command or reaction in Zoom team chat, feedback is sent directly to Cycle. You can capture entire threads or specific messages. Screenhots and files are captured too. CS & sales team can submit feedback on behalf of customers. Stakeholders will get notified when there's been a product update related to their feedback so they can close the loop with relevant customers.
Quick setup
- Create an API Key: In Zoom team chat, go to your settings and generate a new API key.
- Set Up Webhooks: In Zoom team chat, create a new webhook to trigger on ticket creation with specific properties.
- Configure in Cycle: In Cycle, go to Integrations, select Zoom team chat, and enter your Zoom team chat API key and webhook URL.
- Test & Activate: Test the integration to ensure it's working correctly, then activate it.
Import historical data from Zoom team chat to Cycle
Cycle's graphql API lets you easily import feedback in bulk. If you're migrating from another feedback tool or would like to create multiple feedback items at once, use the createFeedback mutation.
