Thibaut Nyssens
January 10, 2024
 — 
3
 min read

Best Notion Alternative for Product Feedback

Best Notion Alternative for Product Feedback

Comparative pages like the one you’re about to read are often harsh on competitors and totally biased.

This one’s different: We love Notion 🖤

If you’re a very small team with only a handful of customer feedback, we recommend you stick with Notion. They published this Product Management template, which does a great job.

But once you start getting larger feedback volumes and hiring a dedicated product team, things will quickly get out of hand. Unless you want your product team to do "Notion maintenance" instead of talking to customers and shipping good stuff, you’ll need a more robust feedback system.

Tl;dr

Notion is not built for collecting & processing feedback. It must be hacked to fit this use case – Cycle is opinionated and designed to help you build a robust feedback system that scales with your team.

  • Notion lacks native integrations to easily capture rich feedback from anywhere (HubSpot, Intercom, Slack, emails, online, etc.)
  • To keep feedback linked to customers, you'll need to have a separate customer database in Notion. With Cycle, you simply sync your CRM contacts in one click.
  • No feedback loops: Since feedback isn’t tied to customers in Notion, you won’t be able to close feedback loops at scale.
  • No automatic status updates: With Notion, you’ll need to set up & maintain relational databases and maintain multiple “status” systems to get things going. Take this off your plate with Cycle's “property inheritance” feature, automated status updates, and two-way sync with delivery tools like Linear & GitHub.

Let’s dig into some of Cycle's key differentiators:

One system for all your feedback

We really mean all of your feedback: user interviews transcripts, internal Slack messages, emails, sales objections, support tickets, you name it.

Notion lacks native integrations with the places you collect feedback from. Think of your isolated "User interviews" database. With Cycle's call recording bot, you can record, transcribe and extract insights from your recordings using AI. Unify user interviews and product feedback to build an exhaustive & actionable single source of truth.

We've really gone the extra mile with our integrations to make it effortless for your teams to capture feedback and receive status updates, without leaving the tools they're used to.

Keep customers at the center

You shouldn’t have to duplicate your customer data in yet another Notion database just to remember who said what. Cycle syncs your customers from all your tools and keeps the link between them and the feedback they give you.

Build your own product hierarchy & workflows

Notion databases can end up messy as your product workflows will change. More attributes get created, more relations, more views, more backlinks, and eventually a lot more complexity. This comes at a productivity cost.

We're strong believers that there are as many ways to ship products as there are product teams. Cycle is opinionated on feedback management, yet highly flexible. Choose the way you want to organize your product information from Cycle's templates below or create your own from scratch 👇

No more manual status updates

There’re simply too many “statuses” to update and keep track of when working with do-it-all tools like Notion.

Feedback status: Was the feedback processed?
Feature/bug status: Where is the feature in our product roadmap?
Delivery status: What’s the status of the related Linear project/issue?
Feedback loop status: Did we close the loop with those who gave feedback?
Your workflow can’t be “smooth” without automatic status updates 😅.

Let Cycle handle your status updates, from feedback capture to release.

Feedback analytics

The more you grow, the more feedback you collect, the more your product will get pulled into different directions. You'll need a way to see through the noise. Cycle's customer voice dashboard lets you filter insights on the properties and customer attributes that matter to you. Understand what are your top requested features, get ahead of emerging problem areas thanks to Cycle AI and detect customers at risk.

“Yeah, but all of our company’s wiki lives in Notion”

Awesome! Then you’ll love Cycle's Notion integration. It lets you mention Notion pages in Cycle and vice-versa while creating a handy backlink so nothing gets lost. This way you can take full advantage of Cycle’s power, without losing out on other team’s documents. We’ll also help you with migrating to Cycle by importing your current Notion databases.

See you on the other side! 🤗