Collect customer feedback from Slack
What is Slack?
Slack is a collaboration platform that centralizes team communication and integrates with various tools, making it easier to manage projects and streamline workflows.
Why should you connect Slack to Cycle: Key benefits
For product teams:
1. Leverage AI to analyze all Slack data and discover actionable product insights.
2. Dig into product feedback based on customer data and create customer voice reports in no time.
3. Write PRDs with deep empathy and prioritize with confidence.
For sales & CS teams:
1. Effortlessly report call insights and feedback to the product team.
2. Automatically receive updates on the status of each feedback item, all without leaving Slack.
This means you can close the feedback loop every time you ship something, making feedback reporting efficient and actionable.
How the Slack integration works
When a team member uses a specific command or reaction in Slack, feedback is sent directly to Cycle. You can capture entire threads or specific messages. Screenhots and files are captured too. CS & sales team can submit feedback on behalf of customers. Stakeholders will get notified when there's been a product update related to their feedback so they can close the loop with relevant customers.
Quick setup
- Go to Cycle’s settings, select the integrations tab, click "Add new," and choose Slack.
- Log in to your Slack account, authorize the integration, and select the workspace you want to connect.
- Customize the feedback settings, such as which channels to monitor and how to categorize feedback.
- Save and activate the integration to start capturing and managing feedback directly from Slack.
Import historical data from Slack to Cycle
Use the feedback dropzone to import historical data from Slack. You can also use our Zapier integration or install our browser extension to highlight text from anywhere on the web and send it straight to your Cycle workspace. For bulk imports, our CS team has scripts to upload your data in bulk. Contact us.
