Upgrades to Intercom & email integrations + Chrome extension superpowers ⚡️
Intercom integration
- Send the whole Intercom conversation or a custom text
- Use content templates to pre-format the feedback sent from Intercom
- See all feedback and product initiatives related to a customer, directly in Intercom, along with their status and assignee
- Map custom properties of feedback straight from Intercom
![](https://cdn.prod.website-files.com/62b99626c708fb61d5bdda12/63fbfd7ea506ca8b163ebed9_Intercom%20-%20conversation%20or%20cutom%20toggle%20(1).jpg)
Email integration
- Transfer an email with feedback to your Cycle workspace
- Cycle automatically maps the sender of the email as a customer (or creates a new one).
- The recipient of the email is used as assignee of the feedback
![](https://cdn.prod.website-files.com/62b99626c708fb61d5bdda12/63fbf6a70e90ea89370a80cf_Email.png)
Chrome extension
- Map feedback to a customer in Cycle directly from the extension
- Assign the feedback to a team member, the extension automatically loads your workspace's members
- Custom properties of feedback appear as fields of the extension
- Drag and drop screenshots in the extension to include them in the feedback
- Use Cycle markdown editor from the Chrome extension to better structure the feedback
- If you've set up a content template for feedback, it will be available in the Chrome extension.
![](https://cdn.prod.website-files.com/62b99626c708fb61d5bdda12/63fbfa1e0e90ea37d80ac11f_Chrome%20extension%20(1).jpg)
Improvements
Improved UX to create initiatives when linking an insight
![](https://cdn.prod.website-files.com/62b99626c708fb61d5bdda12/63fbfb01f8657163bc1c7217_Main%20-%20Create%20new%20insight%20from%20turn%20into%20modal.png)