Changelog

You can now fine-tune your AI with specific context, including your company name and product description to get better results, unique for your situation.

Make sure to update your product description in your Settings > General.

🎙️ Record calls on the spot

Realized mid-call that it's worth recording? No problem! You can now invite Cycle’s recording bot to join in at any point during the call.

👂 Customer-Only AI Insights in Calls

In response to your feedback, we've updated how we search for insight in call transcripts to focus solely on external voices in call transcripts.

This means when you're reviewing user research or sales calls, the AI will only consider your customers' responses, not your own. This change ensures you get a clear, unfiltered view of customer opinions and needs.

✅ Feedback content as quote

Sometimes, the feedback content is clear and explicit ; in this case all you want is to capture it all as a quote.

Within any piece of feedback, simply click on "Add Insights" and select "Use feedback content as quote" to use the full content in your insights.