Cycle glossary

Product terminology simply explained

Incident Management Practice

Incident Management Practice is a structured approach used by product managers to handle and resolve any unexpected issues or problems that arise in the software development process. It involves identifying, analyzing, and responding to incidents in order to minimize their impact on the product's functionality and user experience.

Think of it like being a superhero that swoops in to save the day when something goes wrong with your product. Just like Batman, you need to quickly assess the situation, come up with a plan, and execute it to ensure that your users can continue enjoying your product without any interruptions.

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