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txt and vtt formats in dropzone

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You can now import VTT & TXT files in the dropzone. Just drag and drop your file to get a new piece of feedback with the transcript … and have it analyzed by the autopilot to get valuable product insights.

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New feature

Zendesk integration - Beta

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With this integration, success & care teams can send feedback straight from Zendesk to the product team.

Another big added value is that customer request statuses are displayed in Zendesk, helping you close the feedback loop every time you ship something.

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