Release notes

🗣️ New insights logic

Insights are key to connect the dots between feedback and product delivery workflows. That’s why we made them better.

Among others, insight cards are more readable with clear customer quotes, insight creation flow is faster, it’s easier to switch between feedback and initiatives by clicking on insights that connect them, and you can now easily edit any insight’s parent, property, quote or cover picture.

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Check out this Arcade – it shows a full insight workflow.

📊 Exports

You can now export Cycle data from any view – just click on “Export in CSV” and get the file by email.

Want to get a weekly export of your favorite view? That’s possible with our API in beta! Let us know if you’re interested in trying it out.

It's only a first step towards more in-app analytics! 📈

🌈 App redesign

We’ve made some sweet UI improvements. Hope you like them 🤗

💻 Performance boost

We've improved overall performance, especially the load time when you open or switch views as well as the initial load whenever you open or refresh the app – let us know if you can feel it! ⚡️

Note that you may see a few changes in doc positions within groups as a consequence because we simplified the doc order logic, but be reassured, no data was lost or affected.

🚲 Reacjis in Slack

If your feedback is more than one reacji away from your inbox, you're doing something wrong.

Just react to a Slack message with 🚲 and voila! Your Cycle feedback has been submitted.

PS: Uninstall & reinstall your Slack integration and make sure to invite @Cycle in your #feedback channels to make it work.

🔍 Get feedback status in no time

Want to get real-time status on feedback right from Slack? Just type /cycle-status, pick a customer and get an overview of all the features they requested.

Hint: you can pick yourself as a customer. Spread the word to your team – customer-facing teams will love this new visibility

⚡️ Automatic Theme Sync

You can now sync with your computer's general theme, seamlessly switching between light and dark modes based on your system settings.

👉 Go to your account settings, and under appearance, tick Use system preference.

📝 Faster doc creation

When you create a doc in list view, you can now add properties directly – assignee, status, custom properties, parent, you name it.

Hint: if you want to create several docs in a row, just hit shift + enter instead of enter.

👩🏻 Improved Customer Visibility

When creating a company, the logo is now automatically fetched. Not as expected? Just add a URL and the logo will update.

Together with last week's improvements in the customer flow, you will have much clearer visibility on companies in all views. 🤗

👀 Enhanced view creation

You can now configure filters & displayed properties when you create a view. A preview is also available right next to your config.

Set up parameters, check the result, make any changes, and preview it again until you get it just right. 👌

🔄 Sync customers without emails

Good news for our Hubspot & Intercom users! You can now sync your customers even if they don't have emails. Just uninstall and reinstall the integration and we'll link them through their ID.

🔔 Status notifications

How often do you close the loop with stakeholders when you start working on something they gave you feedback on?

If the answer is "gloups", don't worry you're like most product folks. 😅 And this will now change!

With status notifications, you are now able to trigger product updates to all relevant people with a simple drag & drop from one status to another.

Here is a full workflow starting with a CSM providing feedback on Slack.

Think about it:

👉 How much time would you save per quarter?

👉 How many deals could sales folks reopen with real-time status on projects?

👉 How many churns would CSM prevent by closing the loop on bugs and requests?

You got it, we are quite excited about this new feature!

Cherry on the cake: in their settings, stakeholders will be able to customize how they would like to be notified (Cycle, Slack, Email).

🗂️ Multi GitHub projects

You can now link issues in multiple GitHub projects. Select the ones you need, and you're all set!

👥 Enhanced UX for companies

For all of you B2B folks, we've made it easier to manage your customers. First, you can now search for a company name and find all the people that work there.

Second, when you add some feedback, you can now directly link it to a company (new or existing) without hassle.

Third, we now automatically fetch company logos so your Cycle workspace looks nice 🤗

✉️ Rearrange your inboxes

Easily re-order those with a simple drag & drop. Keep your feedback organized with your most important inboxes at hand.

🔎 Enhanced Linear search

Need to quickly find a specific linear issue? Just type in the ID and voila!

✅ Checkbox property

Checkbox type property is now available for all your docs.

✍️ Update your templates on the fly

Doc templates are now also editable right from doc views. No need to go to the settings specifically.

🔗 Turn URLs into embeds with glowing tooltip✨

You can now embed links to your favorite tools directly into your workspace. Think Figma, Linear, Notion, GitHub or Loom.

Just paste the link and hit enter! ⌨️

📝 Streamlined kanban doc creation experience

A brand new experience is ready for you. Select the assignee, status, and product properties during the doc creation.

🏷️ Multi-select properties

Categorizing feedback from Slack and Intercom just got easier with the multi-select properties. This will help you process it more efficiently later.

🤓 Typo-free commenting

“I like writing fast but sometimes I make some TYPOsxx.”

Well, now you can keep writing comments fast and correct the typos directly.

👀 New way to visualize insights

You can now visualize your insights as customer quotes. Just create a view filtered by insights and you’ll see the customer quotes within the insight cards. Great for your customer voice reports!

Some cool use cases

‍👉 Get a feel for what pain points your customers have

👉 Check the status of your customer insights

🚀 Improved navigation: move between docs with ease

For the shortcut lovers out there, you can now navigate smoothly between your docs using your keyboard's arrow keys.

👋 New onboarding flow: get up and running in no time

We’ve made it easier and more fun to get started in Cycle. We’ve added some little big details like subtle animations, quick product explainers, and the ability to make yourself at home with a personalized theme right from the start. Feel free to invite some teammates to your workspace so they can try it for themselves.

📚 Learning center: get the help you need, when you need it

A brand new learning center is ready for you. It’s got a product demo, some introductory docs, and links to interesting resources that will help you become a Cycle pro!

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Introducing our nested list view that enables you to effortlessly move between levels of your docs.

👉 Create children docs in 1 click

👉 Toggle docs

👉 Use Tab & Shift+Tab to go back & forth ⌨️

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Leverage your hierarchy diagram, keep your focus and improve your productivity! 💪

Some cool use cases?

➡️ Product Skeleton: objectives split into initiatives split into stories. Create directly from this high-level view the children of your docs while you have them in mind, and fuel them right after.

➡️ User research: break down problem areas into initiatives.

🌟 Real-time collaboration

Want to know who's working on what? Just hover over the colored dot.

This works from any Cycle view. 🧑‍💻

📈 Comments count

See how much discussion a work is getting in a glimpse and follow the comments straight from the right panel. 💬

🔄 Always Up-to-Date

With our new automatic update feature, you'll never have to worry about using an outdated version of Cycle again.

Whenever a new version is ready, you'll see a banner at the top of the app that lets you refresh and update quickly and easily.

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Peek at insights

We've made it easier to get a big-picture view of your initiatives by displaying the number of insights you have for each one.

Cycle is now mobile responsive

You can now have the full Cycle experience directly on your phone browser.

• Capture feedback on the fly during industry meet-ups and unexpected situations. 
• Stay productive during your commutes. 
• Create a Cycle shortcut on your mobile home screen

UX improvements that matter

You can even more customise your product workflows:

• Create Doc types from hierarchy diagram
• Create properties from Doc type view
• Power your documents with Embed Graphy charts

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Find customers in the command panel

• Hit “⌘+k” to open the command panel and search for a customer or company.
• The command panel now also shows "views" for quick navigation.
• Recently created feedback now appear on the home page.

Polishing Cycle's UI

• Doc items have been redesigned
• We removed the gray boxes around doc items in the views
• Lots of tiny other design improvement here and there 😃

One status property, multiple workflows

• Cycle now has a built-in “status” property so you create your own workflows
• Each doc type can have its own statuses, which can also be shared with other doc types.
• Statuses are grouped into four categories: Not started, Started, Completed, and Canceled.

Automatic status updates

• For insights, status will automatically update based on the initiatives they’re linked to. It means that when an initiative is shipped, all related insights will automatically move to “shipped” as well, so you can close the loop with customers
• Manually updating a status can easily be achieved using the keyboard shortcut: “ctrl + shift + s”

Create insights & initiatives directly from Slack

• When capturing an insight in Slack, you can directly link it to an initiative without leaving Slack.
• If the initiative doesn’t exist, you can now create one straight from the Slack integration (think bug reports or quick-fixes that do not require a whole feedback doc)

Improvements

• When creating a feedback from a Company or Deal view in HubSpot, Cycle will now automatically link it to the associated customer.
• Try creating feedback manually from the sidebar, you will automatically be mapped as its customer and assignee so that it never gets lost.
• Settings for “Views” have moved over to the left, you’ll find a cog icon ⚙️ next to the view’s name.
• We’re removing the “claps,” but we’ll be back with an improved upvoting feature, stay tuned!

Extracting insights from feedback

• Hovering a highlight will scroll the insights panel straight to the corresponding insight
• No more back and forth navigation between feedback and insights, edit insights with the feedback embedded just above
• Insights are automatically get a title "Insight from {customer} on {linked initiative}"

Writing PRDs next to customer insights

• Expand long insights and copy customers’ verbatim right into your PRD
• Create insights manually

Intercom integration

• Send the whole Intercom conversation or a custom text
• Use content templates to pre-format the feedback sent from Intercom
• See all feedback and product initiatives related to a customer, directly in Intercom, along with their status and assignee
• Map custom properties of feedback straight from Intercom

Email integration

• Transfer an email with feedback to your Cycle workspace
• Cycle automatically maps the sender of the email as a customer (or creates a new one).
• The recipient of the email is used as assignee of the feedback

Chrome extension

• Map feedback to a customer in Cycle directly from the extension
• Assign the feedback to a team member, the extension automatically loads your workspace's members
• Custom properties of feedback appear as fields of the extension
• Drag and drop screenshots in the extension to include them in the feedback
• Use Cycle markdown editor from the Chrome extension to better structure the feedback
• If you've set up a content template for feedback, it will be available in the Chrome extension.

Improvements

Improved UX to create initiatives when linking an insight

Beefed up Zapier integration

• Use custom properties of feedback docs in your Zapier automations. Great way to customize how feedback gets organized in your Cycle workspace.
• Map customers & assignees to feedback docs

Content templates in Slack & HubSpot integrations

• Pre-fill feedback docs with the structure and formatting you want by adding Cycle content templates to your Slack & HubSpot integrations
• The content template will appear automatically when creating a new feedback from HubSpot or Slack
• In Slack, use the /Cycle command to use the template you selected for the “Feedback” Doc type.
• If the customer exists in Cycle, the integrations will automatically fetch them when creating a new feedback

It's all about context

• Hover highlighted text to see which initiative it is linked to
• All your insights now live in the context of the feedback they came from and stay linked to the right customer.
• Even better, the side panel on the right gives you a quick view of all the related product initiatives and their linked insights.

• You can find all the insights of a product initiative at the bottom of its doc to help you write a stellar product requirements document.
• If an insight you got isn’t linked to something a customer said specifically, you can create an insight manually from the side panel too.

Everything in one place

• Cycle already captures feedback through integrations with Slack, Intercom, HubSpot and more via Zapier. Now, all of that feedback comes directly into your Inbox.
• Split your inbox into filtered views: Divide your inbox into different areas of focus — based on the types of feedback you receive most often.
• "My Inbox": Everyone has a personal inbox view by default, letting you see what’s most relevant to you.
• The source where the feedback came from is automatically saved so you can trace it back for more customer context or close the feedback loop later on

Get to Inbox Zero

Our goal is to get you to Inbox Zero. After you’ve worked through a piece of feedback and extracted all the insights you need, you can mark it as processed and move to the next one, meaning you’ll be at inbox zero in no time.

Keyboard first

Inbox has been designed from the ground up to be keyboard first. That way, you can process, sort and move through your feedback without breaking your focus.

• Ctrl + ⇧ + E to mark as processed
• Ctrl + ⇧ + J to move to next feedback
• Ctrl + ⇧ + K to move to previous feedback
• ⇧ + space to preview

Improvements

The HubSpot integration now supports creating feedback from the company and deal view

Create and view feedback in HubSpot

➡️ Any teams using HubSpot can send customer feedback straight to Cycle. The feedback will automatically be linked to the corresponding customer in Cycle.

⬅️ All feedback from a customer in Cycle can be displayed in HubSpot (no matter which feedback source it came from), so you’ll always have an up to date view of what has been shared by a customer, straight from your CRM‍

A single & better view of all your customers

• Cycle automatically merges your HubSpot contacts with your existing contacts in Cycle based on their email address, adding any contacts that are missing without duplicating anyone.
• You can then use the small HubSpot icon next to a customer in Cycle to jump directly to that contact in HubSpot! 🦘
• Find the "Customers" view in the settings. Customers will automatically merge and sync beautifully across the feedback sources you added 😎.
• Open a customer's profile to see an aggregated view of all the feedbacks a customer has given
• Customers are mapped to their companies. Open a company profile to see its related customers and the number of feedbacks and insights they've given.

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Your sidebar, made better

Up top 👆

• The top of the sidebar is now focused on the most important things - Home and Search - and will soon be joined by Inbox
• Starred boards in the sidebar mean your favorite boards are only a click away
• Notifications have been brought up to the top next to your profile

Down low 👇

• In the footer you’ll find Cycle’s new learning center, with sections on getting started, how to use our new features, a glossary, and shortcuts
• Invite new team members directly from the footer

See what’s new

Like keeping up to date? Check out the new Recently created section on your Home page! As with everything in Cycle, it’s easy to add and change filters - whether you want a view of everything that’s new or only the features you’ve been assigned to.

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Your new Home page

Next time you log in you’ll notice your Cycle dashboard looks a bit different:

• Quick actions are available straight from the home page. Add a new initiative? Do it from the home page. Create a new view? Do it from the home page. Capture a new piece of feedback? Do it from…you get the idea
• See who in your team is online and what they’re working on 👀
• Your starred views are now front and center.

Speaking of starred views…

A star is born ⭐

• You can now star your favorite views from the side panel or from the home page. Just one click and your most used views are easily accessible from your Cycle dashboard!
• There’s no limit to how many views you can add as a favorite, but your full list of views will always be available in the side panel.

Goodbye, search — hello, command bar

• Everything you loved about search (Cmd + P) has been merged into the command bar (Cmd + K).
• Now you only need one shortcut for searching and navigating your Cycle workspace.

Put your best foot(er) forward

Cycle has got a new and improved footer:

• New to Cycle, or need to brush up on your skills? Check out our brand new learning center, with everything from getting started, to detail on all of our features, a glossary, and shortcuts.
• Plus, you can now invite new team members to Cycle without going to the settings. Saved you a click.

Improvements

• Updates on company profile
• It's now easier to setup your notifications preferences

Flexible yet opinionated

Cycle is a full-fledge NoCode tool, with the particularity of leveraging two consistent built-in concepts: Feedback and Insight (both integrating the notion of Customer). On top of this, it’s up to every team to lay out their ideal product process.

Here is our ideal workflow:

1. Customer feedback is captured through a mix of integrations
2. Feedback gets split into specific insights
3. Insights are mapped to an overarching product initiative-

💡 bonus: we like to have our initiatives organised under strategic objectives)

This empowers product teams with both hyper flexibility and product management workflows. There are as many ways to do product management than there are product teams!

Create customers without email

Customers can now be created without an email address. Talked to a customer via Twitter? Caught interesting feedback from an influencer on a Reddit page? Map them to your insights!

Data imports for customers and hierarchy

You’re now able to import a list of you customers into Cycle, so you can map them to your various feedback and insights. You have a list of product initiatives already linked to specific insights? No worries, Cycle’s import functionality will keep all links alive!

Something interesting in your web-based CRM you’d like to send to Cycle? Seeing something relevant regarding your product on Reddit?

👉 Highlight any text and click on the extension: it will create a feedback in a click!

Cycle makes it super fast and frictionless to enrich your customer insights, without having to leave your working environment!

Playground

• Every maker will now have a dedicated section for performing quick analyses.
• They can create specific views (filtering, grouping, etc), only visible to them — which they can save to shared boards if they choose to.

It’s sort of our first version of private views! More on this is coming obviously … 👀

Capture feedback from Slack messages

• The Slack app now captures data from external integrations, which means the content of any form or survey will show up in your Feedback inbox.

What’s the difference with our Zapier integration? 🤔 Depends on how much you want to filter what you send in Cycle vs. automating it all. That’s really up to you, Cycle is flexible! 🤸‍♂️

Improvements

Roles are now editable in the settings!

Comment saved as draft

Don’t loose your comment’s content when closing the comment window!
Your comments are automatically saved, so you can edit/send them later.
Peace of mind 🧘

Tag yourself

You’re now able to tag your teammates as a user in a Cycle doc.
Assign tasks between team members, or get yourself some auto reminders!

Improvements

• Linear integration got some developers’ love
• Chrome extension improvements
• Notion integration improvements
• Another round of small design improvements, like every week!

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Forward emails as feedback to your Cycle workspace

• Forward any conversation that seems relevant — or send your own content — to a dedicated Cycle email address.That’s it! Your feedback is in Cycle.
• Cycle manages images and threads, you'll never lose any customer context.
• And to make sure you can close the loop, Cycle maps the sender of the email as customer of the feedback doc.

New onboarding flow

• Cycle’s onboarding flow has been entirely revamped!
• Every new user will be guided through a sequence of steps that will make him understand — and perform! — the most fundamental actions to be done in Cycle.
• It’s interactive and real-time! You’ll be able to craft elements of your own workspace even before having entered it. Welcome, home sweet home! 🏠

Improvements

• We added customers avatars and company logos to make it easier to identify who you're getting feedback from
• “No value” for single select properties can be renamed directly from any view
• Images can be downloaded from Cycle docs

Send survey responses straight to Cycle using Zapier

Create your own Zaps and automate feedback collection straight into Cycle!
Are you gathering feedback from forms, surveys, and public portals? We know it’s a lot to manage… Get a centralized repository of them all in your 💌 Feedback Inbox 🤩

CSV import

You’ll now be able to import your existing product roadmap and feedback (or user research) data in your Cycle workspace!

No need to spend time migrating data from your other tools — it will take a minute to feel at home in Cycle 🏠

Roles

You’ll now be able to assign segmented roles (and respective actions to be performed) to various members in your team. Admins, makers, collaborators, .. all working hand in hand in Cycle 🤝

Let them see our new onboarding flow by inviting some teammates in Settings > Members > Add!

Feedback built-in doc type

Cycle is getting more opinionated towards product management: 💬 Feedback is now a built-in discovery doc type, that will be automatically set up with your various source integrations.

Improvements

• We’ve done an extensive design polish session to end the summer season in good shape! 💅
• You can now filter your boards based on the company property
• We’ll keep on improving the onboarding flow every week!

Customer view improvements

• You can now see the number of feedback and insights a customer provided straight from the customer list view
• Customers’ avatars and companies’ logos are now inherited from the feedback source! 😎
• We'll now show you the date of the latest feedback shared by each customer.

New integrations settings page

• Integrations are now sorted by type: source (like Slack, Intercom, etc) and collaboration (Linear, GitHub issues, Notion, Miro, Loom, etc).
• Also, setup is much simpler now as linked doc type is set automatically 💪

Improvements

• You can now Cycle in Brave & Firefox with a similar experience to what you have in Chrome.
  Cycle remains fully optimized for Chrome, but we’ll bridge the gap more and more ☝️

• You can now disable the automatic Slack notifications of the Cycle bot that trigger when you capture feedback.